A company that’s revolutionizing education by re-imagining how educators and students interact through technology is looking for a Community Manager to help build and grow a thriving online community. Have you built a vibrant user community? Have you helped cultivate and elevate super users into community thought leaders? Are you passionate about the possibilities that lie beyond the intersection of technology and education? If so, you just found your dream gig.
You’ve spent a couple of years managing and supporting a thriving, dynamic online community dedicated to serving the needs of software end-users. You have a strong set of best practices for how to engage and retain participants in online communities, and you know how to identify, cultivate, and elevate super users into thought leaders and brand evangelists. You’re passionate about education, and you’re passionate about the potential impact that mobile and tablet technologies can have on it.
You’re comfortable with technology and an active user of a tablet and/or smartphone with above average skills with gaming, social, and other apps. If you’ve got experience participating in the development of mobile apps, that’s a definite plus.
Ideally, you’ve got some firm experience within education, as well. Maybe you’ve been a teacher, or maybe you’ve just been a student in the American higher education system. Whatever the case may be, you see the gaps that are appearing due to the absence of innovative technology in America’s classrooms, and can bring a POV on how to take advantage of that.
They’re building this community from the ground up. That means they’ll be looking to you build the actual community, as well as to plan and lead the implementation of a feature-rich online community site, as well as to establish overall best practices for its design and development. This means that past experience helping to guide the build of the platform from start to finish is ideal, but not required.
You’ll work with Customer Service to pull together a vibrant support community for users of this technology. You’ll drive users to get help from peers in the forums, rather than heading down the e-mail/phone/chat road. You’ll guide and manage community bulletin boards and other aspects of virtual communities, including regular product updates. Developing a standard voice and tone for the support team to use in their interactions in the online forum also falls within your purview.
Your audience here is going to be teachers and more teachers, so you’ll be working with people who are living the technology in a live classroom setting. You’ll use the community to gather feedback and then use that to inform further development on the Product and Tech side. You’ll also share relevant info with the sales team to help them engage more successfully with potential customers.
As the community grows, you’ll zero in on potential thought leaders and help build them up in the eyes of the community. The goal here is to create highly credible brand evangelists. If you’ve done that before, show us.
This is a fast-moving, dynamic environment without a lot of time for hand-holding. Actually, there’s no time for hand-holding. To make an impact here, you’ll need to be an entrepreneurial, energetic professional who doesn’t need micromanagement.
You’ll also win big bonus points if you’ve actually helped develop a successful online community from ideation to execution.
For the right community manager with a passion for education technology, this gig is a dream come true. The client is looking to hire quickly, so don’t wait.
All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, creed, age, sexual orientation, veteran status, marital status, disability, or any other status protected by applicable law.